Refund policy

1. We do not accept returns, refunds, exchanges, order cancellations, order changes (including size and color exchanges), or unilateral returns of products for any reason due to customer circumstances (incorrect size, ordering mistake, product appearance differs from expectations, long absence, refusal to accept delivery, or other customer issues).

2. We will only address damage, defects, or damage or defects caused by our intentional misconduct or negligence upon delivery of the product in the manner described below:

1) If we do not have the product in stock and cannot exchange it for a new product, we will provide a refund or return as follows:

①If the customer purchases the product using a credit card

a) We will cancel the credit card charge.

b) If the product was returned but the charge was already deducted due to the credit card company's closing date, etc., we will process a refund or deduction from your next credit card bill through the card company the following month or later.

c) Only if there are unavoidable circumstances where we cannot cancel the credit card charge, we will provide a refund only to an account confirmed to be in the name of the customer who originally ordered the product.

2) If we have the product in stock, we will exchange the product for the customer.

3. We will only provide returns, refunds or exchanges if all of the following conditions are met:

1) The product is unused (products without tags attached are not considered unused).

2) The customer returns the product with all included accessories, attachments, invoices, etc. in original condition.

3) Any other conditions specified separately by our company are satisfied.

4. Please thoroughly inspect products upon delivery. If you wish to return or exchange a product due to damage, defects, or damage or defects caused by our intentional misconduct or negligence, please contact us within 7 days of receiving the product by email with the order number, your name, address, and images of the affected areas, from the customer who placed the order.

5. After receiving the email described above, we will contact you about return shipping methods. We will exchange the product for a new one only if we receive the returned product within 7 days of sending the return request to you, and according to the criteria in this section. You cannot change the product or select a different size, color, etc.

6. Even if we receive contact within 7 days of product receipt, we cannot accept returns, refunds or exchanges for products falling under any of the following:

1) Products deemed to meet our quality standards

2) Used products

3) Products with damage or soiling due to customer negligence

4) Products which the customer has altered, customized, laundered, dry cleaned, or to which odors, stains or scratches have occurred under customer care

5) Products with damaged, soiled, lost or discarded packaging

7. As a rule, product exchanges during returns will be handled via shipping companies, and cannot be conducted at physical stores.

8. The product images on this website are samples, so specifications may differ from actual products. Also, due to the nature of viewing on PCs and mobile devices, product colors may appear slightly different depending on the customer's viewing environment. We do not consider minor color differences versus images to be product defects.

9. The storage period after shipping is 7 days from the initial delivery date. If the customer is unable to receive the shipment due to long absence, refusal to accept delivery, etc., we cannot reship returned products. We also cannot accept unilateral product returns by the customer. In such cases, we may decline future orders from said customer.

■Regarding Cancelations
We cannot accept order cancellations due to customer circumstances. Please understand in advance.